1. Return Eligibility

At quanlapo™, we want every customer to enjoy their purchase. If you need to request a return, please contact our support team with your order information.

Products should generally be unused, in original condition, and include original packaging where applicable.

2. Return Request Process

To start a return request, please contact us with:

• Order number
• Product details
• Reason for return
• Supporting photos when necessary

Our team will review your request and provide further instructions.

3. Damaged Or Incorrect Items

If your product arrives damaged, defective, or different from what was ordered, please contact us as soon as possible.

Please provide order details and images of the issue so our team can evaluate and assist with the appropriate solution.

4. Refund Process

Once a return is approved and received or verified according to our policy, refunds will be processed through the original payment method.

The refund amount will be confirmed after reviewing the returned product condition.

5. Refund Timing

After approval, refund processing time may vary depending on your payment provider or financial institution.

Please allow additional time for the refund to appear in your account.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by an error or product issue from our side.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or other special conditions.

Please contact our support team if you are unsure whether your item qualifies for return.

8. Contact Support

For return or refund questions, please contact quanlapo™ customer service.

Email: service@quanlapo.com

Phone: +86 18664212304